Jefferson Capital Systems LLC v. Olivia F Ketchum

IN THE DISTRICT COURT OF GRADY COUNTY, STATE OF OKLAHOMA JEFFERSON CAPITAL SYSTEMS LLC Plaintiff, -vs- OLIVIA F KETCHUM Defendant(s). Case No. CS-2024-153 PETITION FOR MONEY DUE FOR BREACH OF REVOLVING CREDIT CHARGE AGREEMENT Count I—Breach of Contract COMES NOW the Plaintiff and for its cause of action against the Defendant(s) states as follows: 1. That Plaintiff is a LIMITED LIABILITY COMPANY organized and existing under the laws of MINNESOTA; the debt sued upon arose in and Plaintiff’s cause of action accrued in the State of Oklahoma. 2. That at least one of the Defendant(s) reside(s) in or may be found in GRADY County, Oklahoma and within the venue of this court. 3. Plaintiff is the holder of the Revolving Credit Charge Agreement ("Agreement") sued upon herein by virtue of the sale and assignment of said Agreement from CAPITAL ONE NATIONAL ASSOCIATION to various parties including and ultimately to Plaintiff. 4. That Defendant(s) was/were issued a credit account pursuant to the Defendant’s Agreement with CAPITAL ONE NATIONAL ASSOCIATION. 5. That Defendant either made written application to CAPITAL ONE NATIONAL ASSOCIATION for said credit card, or signed various credit charge slips, or both, thereby agreeing in writing to the terms and conditions of said Agreement. 6. That the Defendant(s) did utilize said credit or allow it to be used in the purchase of goods and services at various locations and thereby agreed to the terms and conditions of said Agreement at the time it was issued to Defendant(s) 7. That as a result of the use of said credit by Defendant(s), the Defendant(s) did accrue certain indebtedness on said revolving credit charge account pursuant to the Agreement. 8. That CAPITAL ONE NATIONAL ASSOCIATION fully performed under the terms of the Agreement. 9. That in accord with normal business practices, CAPITAL ONE NATIONAL ASSOCIATION mailed itemized monthly billing statements to Defendant. Defendant did not object to any of the charges made on the monthly statements at issue herein, in writing, for over sixty (60) days. 10. That Defendant accepted the charges shown on the monthly billing statements as demonstrated by Defendant’s continued use of the account, payments made on the account, and the absence of any attempt to cancel the agreement between Defendant and CAPITAL ONE NATIONAL ASSOCIATION despite having received the monthly billing statements for several months. 11. That Defendant(s) failed to perform under the terms of the revolving retail credit charge agreement and is therefore in breach. 12. That as a direct and proximate result of Defendant’s breach, CAPITAL ONE NATIONAL ASSOCIATION was damaged in the amount claimed of $3108.22. 13. Pursuant to Oklahoma statute, Plaintiff is entitled to reasonable attorney fees. 14. That Plaintiff, the current owner of the Agreement, has made demand upon the Defendant(s) for payment of the same, but the Defendant(s) failed and/or refused to pay. 15. Pursuant to the SCRA §201(b)(4), Plaintiff declares under penalty of perjury that Defendant(s) OLIVIA F KETCHUM is/are not in the Armed Forces for the United States, verified on 01/12/2026 via the U.S. Department of Defense website. WHEREFORE, Plaintiff prays for Judgment against Defendant(s) in the amount of: Amount claimed: $3108.22; Interest: at the rate of 8.75% per annum from the date of Judgment until paid; Attorney fees; All costs herein expended, including but not limited to court costs, sheriff’s fees, and any fees for service of the summons. Count II—Suit On Account COMES NOW the Plaintiff and pleads in the alternative for its cause of action against the Defendant(s) and states as follows: 1. Plaintiff restates and re-alleges each and every paragraph of Count I as if fully set forth herein. 2. That Plaintiff is a LIMITED LIABILITY COMPANY organized and existing under the laws of MINNESOTA. 3. That the cause of action herein accrued under the laws of the State of Oklahoma; at least one of the Defendant(s) reside(s) in or may be found in GRADY County, Oklahoma and within the venue of this court. 4. That Defendant(s) is/are presently indebted on the account and claim herein in the amount claimed of $3108.22 for credit extended by CAPITAL ONE NATIONAL ASSOCIATION and used by the Defendant to purchase goods and/or services, hereinafter referred to as “items.” 5. That all sums owed to CAPITAL ONE NATIONAL ASSOCIATION are now due to the Plaintiff by virtue of assignment of said debt from CAPITAL ONE NATIONAL ASSOCIATION to various parties and ultimately to the Plaintiff. 6. That said credit was provided at the instance, request, and/or authorization of said Defendant(s). 7. That the prices charged for the extension of credit for the Defendant to purchase such items are and were in each case reasonable; that said prices were the amounts specifically agreed upon between CAPITAL ONE NATIONAL ASSOCIATION and Defendant(s), or in the alternative the usual and customary charges of CAPITAL ONE NATIONAL ASSOCIATION. 8. That Defendant(s) expressly, or in the alternative impliedly, promised and agreed to pay for said credit charges when due. 9. Pursuant to Oklahoma statute, Plaintiff is entitled to reasonable attorney fees. 10. That Plaintiff, the current owner of the Agreement, has made demand upon the Defendant(s) for payment of the same, but the Defendant(s) failed and/or refused to pay. 11. Pursuant to the SCRA §201(b)(4), Plaintiff declares under penalty of perjury that Defendant(s) OLIVIA F KETCHUM is/are not in the Armed Forces for the United States, verified on 01/12/2026 via the U.S. Department of Defense website. WHEREFORE, Plaintiff prays for Judgment against Defendant(s) in the amount of: Amount claimed: $3108.22; Interest: at the rate of 8.75% per annum from the date of Judgment until paid; Attorney fees; All costs herein expended, including but not limited to court costs, sheriff’s fees, and any fees for service of summons. Count III—Quantum Meruit COMES NOW the Plaintiff and pleads in the alternative for its cause of action against the Defendant(s) and states as follows: 1. Plaintiff restates and re-alleges each and every paragraph of Count I and Count II as if fully set forth herein. 2. That Plaintiff is a LIMITED LIABILITY COMPANY organized and existing under the laws of MINNESOTA. 3. That the cause of action herein accrued under the laws of the State of Oklahoma; at least one of the Defendant(s) reside(s) in or may be found in GRADY County, Oklahoma and within the venue of this court. 4. That Defendant(s) is/are presently indebted on the account and claim herein in the amount claimed of $3108.22 for credit extended by CAPITAL ONE NATIONAL ASSOCIATION and used by the Defendant to purchase goods and/or services, hereinafter referred to as “items.” 5. That the credit issued to Defendant to purchase said items was provided to and for Defendant(s). 6. That said credit was provided at the instance, request, and/or authorization of said Defendant(s). 7. That the prices charged for the extension of credit items are and were in each case reasonable; that said prices were the amounts specifically agreed upon between Creditor and Defendant(s), or in the alternative the usual and customary charges of said Creditor. 8. That Defendant(s) expressly, or in the alternative impliedly, promised and agreed to pay for said extension of credit immediately upon the providing thereof or promptly thereafter. 9. That Creditor has, by virtue of Sale and Assignment, transferred all causes of action against Defendant related to the facts and issues set forth herein to various parties including and ultimately to Plaintiff.. 10. Pursuant to Oklahoma statute, Plaintiff is entitled to reasonable attorney fees. 11. That Plaintiff, the current owner of the Cause of Action, has made demand upon the Defendant(s) for payment of the same, but the Defendant(s) failed and/or refused to pay. 12. Pursuant to the SCRA §201(b)(4), Plaintiff declares under penalty of perjury that Defendant(s) OLIVIA F KETCHUM is/are not in the Armed Forces for the United States, verified on 01/12/2026 via the U.S. Department of Defense website. WHEREFORE, Plaintiff prays for Judgment against Defendant(s) in the amount of: Amount claimed: $3108.22; Interest: at the rate of 8.75% per annum from the date of Judgment until paid; Attorney fees; All costs herein expended, including but not limited to court costs, sheriff’s fees and any fees for service of the summons. Respectfully Submitted, FABER AND BRAND L.L.C. BY: Michael L. Foster OK #20701 Jason P. Gubbins OK #22576 P.O. Box 10110 Columbia, Missouri 65205-4000 (888) 233-3141 (573) 442-1072 FAX [email protected] ATTORNEY FOR PLAINTIFF THIS IS A COMMUNICATION FROM A DEBT COLLECTOR IN AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE. F&B Acct. No: 580375 Affidavit of Account STATE OF MINNESOTA COUNTY OF BENTON Before me, the undersigned authority, personally appeared the individual whose name is subscribed below, and who, being by me duly sworn, deposed as follows: 1. "My name is Melissa Kangabe. I am of sound mind, over the age of eighteen (18), have never been convicted of a felony or crime involving moral turpitude, and am capable of making this affidavit. I have personal knowledge of the facts herein stated as more fully set forth below." 2. "I am an Authorized Representative of Jefferson Capital Systems, LLC and in that capacity act as a Custodian of Records. These records are kept in the ordinary course of business. This affidavit pertains to the collection of a MASTERCARD WORLD ELITE account number XXX3305, (the 'Account') owed by OLIVIA F KETCHUM the 'Defendant(s)'." 3. "Jefferson Capital Systems, LLC has acquired the Account pursuant to an assignment and is the owner and beneficiary of all rights, title and interest with regard to the Account, including the outstanding balance of the Account and any accrued interest thereon. The information transmitted to Jefferson Capital Systems, LLC in connection with its acquisition of the Account specifically described: (1) the obligation of the Defendant with regard to the Account, (2) the open date of the Account, (3) the charge-off balance of the Account after all payments, credits and offsets had been applied, (4) the applicable rate at which interest continues to accrue on the Account, and (5) other usage and identification information related to both the Defendant and to the Account. My testimony herein is based upon that information." 4. "On or about 08/29/2022, the Defendant made application to open the Account. Thereafter, the Defendant utilized the Account, or the proceeds thereof, and became obligated to repay the Account pursuant to its terms." 5. "The Defendant did not repay the Account and ceased making payments on the Account. The last payment date was 8/7/2025." 6. "The Account was ultimately closed and charged-off, at which time there remained a balance due and owing on the Account that the Defendant has not paid." 7. "As of 11/18/2025, the reference date of this affidavit, the amount due and owing on the Account, after all just and lawful offsets, payments, and credits had been allowed, is $3,108.22." Melissa Kangabe Custodian of Records SUBSCRIBED AND SWORN before me on NOV 20 2025. Notary Public SKYLAR KAYLIN MARTIN NOTARY PUBLIC - MINNESOTA My Comm. Exp. Jan. 3rd. Master Account Sale Agreement dated September 17, 2024 Account Sale Addendum dated December 27, 2024 BILL OF SALE Closing Date: 1/28/2025 Capital One, N.A. ("Seller"), in consideration of a Purchase Price of: [REDACTED] and other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, hereby sells, assigns, conveys, sets over, and transfers all right, title and interest in the Accounts identified in the Sale File entitled (which may be in electronic form) to Jefferson Capital Systems, LLC("Buyer"), and including all proceeds thereof of any kind, without recourse or representation except as expressly provided herein or on the terms, and subject to the conditions, set forth in the Agreement (as defined below). This Bill of Sale is delivered pursuant to and in accordance with the terms of that certain Master Account Sale Agreement, dated as of September 17, 2024, by and between Seller and Buyer (as amended, restated or otherwise modified from time to time, the "Agreement"). All capitalized terms used, but not defined, in this Bill of Sale shall have the meanings assigned to such terms in the Agreement. This Bill of Sale does not amend the terms of the Agreement in any respect. The representations, warranties, covenants, agreements and indemnities contained in the Agreement shall not be superseded hereby but shall remain in full force and effect as and to the extent provided in the Agreement. The Cutoff Date for the Sale File was January 23, 2025. The aggregate Sale Balance of the Accounts as of the Cutoff Date was [REDACTED]. IN WITNESS WHEREOF, Seller, by its duly authorized representative, has executed and delivered this Bill of Sale as of the date first above written. CAPITAL ONE NATIONAL ASSOCIATION By: ________________________________ Name: Wesley Perkins Title: Managing Vice President Payment Information Payment Due Date PAST DUE For online and phone payments, the deadline is 8pm ET. New Balance $3,620.14 Minimum Payment Due $3,620.14 IMPORTANT: Your account has charged off and is now serviced by the Recoveries department at 1-800-258-9319. Your full balance is due. Any payment you make will reduce your balance and help pay off your debt faster. The amount you owe may differ if you've entered into a separate payment agreement. Account Summary <table> <tr><th>Previous Balance</th><td>$3,530.59</td></tr> <tr><th>Payments</th><td>$0.00</td></tr> <tr><th>Other Credits</th><td>$0.00</td></tr> <tr><th>Transactions</th><td>+ $0.00</td></tr> <tr><th>Cash Advances</th><td>+ $0.00</td></tr> <tr><th>Fees Charged</th><td>+ $0.00</td></tr> <tr><th>Interest Charged</th><td>+ $89.55</td></tr> <tr><th>New Balance</th><td>= $3,620.14</td></tr> <tr><th>Available Credit (as of Sep 13, 2023)</th><td>N/A</td></tr> </table> Account Notifications Welcome to your account notifications. Check back here each month for important updates about your account. Pay or manage your account at capitalone.com Customer Service: 1-800-227-4825 See reverse for Important Information How can I Avoid Paying Interest Charges? If you pay your New Balance in full by the due date each month, we will not charge interest on new transactions that post to the purchase balance. If you have been paying in full without Interest Charges, but fail to pay your next New Balance in full, we will charge interest on the unpaid balance. Interest Charges on Cash Advances and Special Transfers start on the transaction date. Promotional offers may allow you to pay less than the total New Balance and avoid paying interest on new transactions that post to your purchase balance. See the front of your statement for additional information. How is the Interest Charge Determined? Interest Charges accrue from the date of the transaction, date the transaction is processed or the first day of the Billing Cycle. Interest accrues daily on every unpaid amount until it is paid in full. Interest accrued during a Billing Cycle posts to your account at the end of the Billing cycle and appears on your next statement. You may owe Interest Charges even if you pay the entire New Balance one month, but did not do so the prior month. Once you start accruing Interest Charges, you generally must pay your New Balance in full two consecutive Billing Cycles before Interest Charges stop being posted to your Statement. Interest Charges are added to the corresponding segment of your account. Do you assess a Minimum Interest Charge? We may assess a minimum Interest Charge of $0.00 for each Billing Cycle if your account is subject to an Interest Charge. How do you Calculate the Interest Charge? We use a method called Average Daily Balance (including new transactions). 1. First, for each segment we take the beginning balance each day and add in new transactions and the periodic Interest Charge on the previous day's balance. Then we subtract any payments and credits for that segment as of that day. The result is the daily balance for each segment. However, if your previous statement balance was zero or a credit amount, new transactions which post to your purchase segment are not added to the daily balance. 2. Next, for each segment, we add the daily balances together and divide the sum by the number of days in the Billing Cycle. The result is the Average Daily Balance for each segment. 3. At the end of each Billing Cycle, we multiply your Average Daily Balance for each segment by the daily periodic rate (APR divided by 365) for that segment, and then we multiply the result by the number of days in the Billing Cycle. We add the Interest Charges for all segments together. The result is your total Interest Charge for the Billing Cycle. The Average Daily Balance is referred to as the Balance Subject to Interest Rate in the Interest Charge Calculation section of this Statement. NOTE: Due to rounding or a minimum Interest Charge, this calculation may vary slightly from the Interest Charge actually assessed. How can I Avoid Membership Fees? If a Renewal Notice is printed on this statement, you may avoid paying an annual membership Fee by contacting Customer Service fewer than 40 days after the annual membership Fee was assessed to request that we close your account. To avoid paying a monthly membership Fee, close your account and we will stop assessing your monthly membership Fee. How can I Close My Account? You can contact Customer Service anytime to request that we close your account. Pay online at capitalone.com Pay using the Capital One mobile app Customer Service 1-800-227-4825 Changing your mailing address? You can change your address by signing into your account online or by calling Customer Service. Any written request on this form will not be honored. How do you Process Payments? When you make a payment, you authorize us to initiate an ACH or electronic payment that will be debited from your bank account or other related account. When you provide a check or check information to make a payment, you authorize us to use information from the check to make a one-time ACH or other electronic transfer from your bank account. We may also process it as a check transaction. Funds may be withdrawn from your bank account as soon as the same day we process your payment. How do you Apply My Payment? We generally apply payments up to your Minimum Payment first to the balance with the lowest APR (including 0% APR), and then to balances with higher APRs. We apply any part of your payment exceeding your Minimum Payment to the balance with the highest APR, and then to balances with lower APRs. Billing Rights Summary (Does not Apply to Small Business Accounts) What To Do If You Think You Find A Mistake On Your Statement: If you think there is an error on your statement, write to us at: P.O. Box 30285, Salt Lake City, UT 84130-0285. In your letter, give us the following information: • Account information: Your name and account number. • Dollar amount: The dollar amount of the suspected error. • Description of Problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake. You must contact us within 60 days after the error appeared on your statement. You must notify us of any potential errors in writing. You may call us or notify us electronically, but if you do we are not required to investigate any potential errors and you may have to pay the amount in question. We will notify you in writing within 30 days of our receipt of your letter. While we investigate whether or not there has been an error, the following are true: • We cannot try to collect the amount in question, or report you as delinquent on that amount. The charge in question may remain on your statement, and we may continue to charge you interest on that amount. But, if we determine that we made a mistake, you will not have to pay the amount in question or any interest or other fees related to that amount. • While you do not have to pay the amount in question until we send you a notice about the outcome of our investigation, you are responsible for the remainder of your balance. • We can apply any unpaid amount against your credit limit. Within 90 days of our receipt of your letter, we will send you a written notice explaining either that we corrected the error (to appear on your next statement) or the reasons we believe the bill is correct. Your Rights If You Are Dissatisfied With Your Purchase: If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase. To use this right, the following must be true: 1) You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a check that accesses your credit card account do not qualify; and 2) You must not yet have fully paid for the purchase. If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at: P.O. Box 30285, Salt Lake City, UT 84130-0285. While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you our decision. At that point, if we think you owe an amount and you do not pay we may report you as delinquent. © 2023 Capital One. Capital One is a federally registered service mark ETC-08 07/13/2023 How do I Make Payments? You may make your payment in several ways: 1. Online Banking by logging into your account; 2. Capital One Mobile Banking app for approved electronic devices; 3. Calling the telephone number listed on the front of this statement and providing the required payment information; 4. Sending mail payments to the address on the front of this statement with the payment coupon or your account information. When will you Credit My Payment? ♦ For mobile, online or over the phone, as of the business day we receive it, as long as it is made by 8 p.m. ET. ♦ For mail, as of the business day we receive it, as long as it is received by 5 p.m. local time at our processing center. You must send the bottom portion of this statement and your check to the payment address on the front of this statement. Please allow at least seven (7) business days for mail delivery. Mailed payments received by us at any other location or payments in any other form may not be credited as of the day we receive them. Transactions OLIVIA F KETCHUM #3305: Payments, Credits and Adjustments Trans Date Post Date Description Amount OLIVIA F KETCHUM #3305: Transactions Trans Date Post Date Description Amount Fees Trans Date Post Date Description Amount Total Fees for This Period $0.00 Interest Charged Interest Charge on Purchases $89.55 Interest Charge on Cash Advances $0.00 Interest Charge on Other Balances $0.00 Total Interest for This Period $89.55 Totals Year-to-Date Total Fees charged $120.00 Total Interest charged $754.14 Interest Charge Calculation Your Annual Percentage Rate (APR) is the annual interest rate on your account. <table> <tr> <th>Type of Balance</th> <th>Annual Percentage Rate (APR)</th> <th>Balance Subject to Interest Rate</th> <th>Interest Charged</th> </tr> <tr> <td>Purchases</td> <td>30.49% P</td> <td>$3,573.68</td> <td>$89.55</td> </tr> <tr> <td>Cash Advances</td> <td>30.49% P</td> <td>$0.00</td> <td>$0.00</td> </tr> </table> Variable APRs: If you have a letter code displayed next to any of the above APRs, this means they are variable APRs. They may increase or decrease based on one of the following indices (reported in The Wall Street Journal) as described below. <table> <tr> <th>Code next to your APR(s)</th> <th>How do we calculate your APR(s)?</th> <th>When your APR(s) will change</th> </tr> <tr> <td>P</td> <td>Prime Rate + margin</td> <td>The first day of the Billing Cycles that end in Jan., April, July and Oct.</td> </tr> <tr> <td>L</td> <td>3 month LIBOR + margin</td> <td></td> </tr> <tr> <td>D</td> <td>Prime Rate + margin</td> <td></td> </tr> <tr> <td>F</td> <td>1 month LIBOR + margin</td> <td>The first day of each Billing Cycle</td> </tr> </table> Protect yourself from scams. When dealing with uninvited contacts from people, businesses, or social networking sites, always use caution. www.capitalone.com/stopscams Payment Information Payment Due Date Sep 08, 2023 For online and phone payments, the deadline is 8pm ET. New Balance $3,530.59 Minimum Payment Due $798.00 LATE PAYMENT WARNING: If we do not receive your minimum payment by your due date, you may have to pay a late fee of up to $40.00. MINIMUM PAYMENT WARNING: If you make only the minimum payment each period, you will pay more in interest and it will take you longer to pay off your balance. For example: If you make no additional charges using this card and each month you pay... You will pay off the balance shown on this statement in about... And you will end up paying an estimated total of... Minimum Payment 16 Years $9,674 If you would like information about credit counseling services, call 1-888-326-8055. Account Summary <table> <tr><th>Previous Balance</th><td>$3,489.39</td></tr> <tr><th>Payments</th><td>-$50.00</td></tr> <tr><th>Other Credits</th><td>$0.00</td></tr> <tr><th>Transactions</th><td>+ $0.00</td></tr> <tr><th>Cash Advances</th><td>+ $0.00</td></tr> <tr><th>Fees Charged</th><td>+ $0.00</td></tr> <tr><th>Interest Charged</th><td>+ $91.20</td></tr> <tr><th>New Balance</th><td>= $3,530.59</td></tr> <tr><th>Credit Limit</th><td>$3,000.00</td></tr> <tr><th>Available Credit (as of Aug 14, 2023)</th><td>N/A</td></tr> <tr><th>Cash Advance Credit Limit</th><td>$1,500.00</td></tr> <tr><th>Available Credit for Cash Advances</th><td>N/A</td></tr> </table> Your account is restricted and past due. Visit capitalone.com to manage your account and see your payment options. Your card cannot be used. Account Notifications Please check page 3 of this statement for your Account Notifications. Payment Due Date: Sep 08, 2023 Account ending in 3305 New Balance $3,530.59 Minimum Payment Due $798.00 Amount Enclosed $ Please send us this portion of your statement and only one check (or one money order) payable to Capital One to ensure your payment is processed promptly. Allow at least seven business days for delivery. How can I Avoid Paying Interest Charges? If you pay your New Balance in full by the due date each month, we will not charge interest on new transactions that post to the purchase balance. If you have been paying in full without Interest Charges, but fail to pay your next New Balance in full, we will charge interest on the unpaid balance. Interest Charges on Cash Advances and Special Transfers start on the transaction date. Promotional offers may allow you to pay less than the total New Balance and avoid paying interest on new transactions that post to your purchase balance. See the front of your statement for additional information. How is the Interest Charge Determined? Interest Charges accrue from the date of the transaction, date the transaction is processed or the first day of the Billing Cycle. Interest accrues daily on every unpaid amount until it is paid in full. Interest accrued during a Billing Cycle posts to your account at the end of the Billing cycle and appears on your next statement. You may owe Interest Charges even if you pay the entire New Balance one month, but did not do so the prior month. Once you start accruing Interest Charges, you generally must pay your New Balance in full two consecutive Billing Cycles before Interest Charges stop being posted to your Statement. Interest Charges are added to the corresponding segment of your account. Do you assess a Minimum Interest Charge? We may assess a minimum Interest Charge of $0.00 for each Billing Cycle if your account is subject to an Interest Charge. How do you Calculate the Interest Charge? We use a method called Average Daily Balance (including new transactions). 1. First, for each segment we take the beginning balance each day and add in new transactions and the periodic Interest Charge on the previous day's balance. Then we subtract any payments and credits for that segment as of that day. The result is the daily balance for each segment. However, if your previous statement balance was zero or a credit amount, new transactions which post to your purchase segment are not added to the daily balance. 2. Next, for each segment, we add the daily balances together and divide the sum by the number of days in the Billing Cycle. The result is the Average Daily Balance for each segment. 3. At the end of each Billing Cycle, we multiply your Average Daily Balance for each segment by the daily periodic rate (APR divided by 365) for that segment, and then we multiply the result by the number of days in the Billing Cycle. We add the Interest Charges for all segments together. The result is your total Interest Charge for the Billing Cycle. The Average Daily Balance is referred to as the Balance Subject to Interest Rate in the Interest Charge Calculation section of this Statement. NOTE: Due to rounding or a minimum Interest Charge, this calculation may vary slightly from the Interest Charge actually assessed. How can I Avoid Membership Fees? If a Renewal Notice is printed on this statement, you may avoid paying an annual membership Fee by contacting Customer Service fewer than 40 days after the annual membership Fee was assessed to request that we close your account. To avoid paying a monthly membership Fee, close your account and we will stop assessing your monthly membership Fee. How can I Close My Account? You can contact Customer Service anytime to request that we close your account. How do you Process Payments? When you make a payment, you authorize us to initiate an ACH or electronic payment that will be debited from your bank account or other related account. When you provide a check or check information to make a payment, you authorize us to use information from the check to make a one-time ACH or other electronic transfer from your bank account. We may also process it as a check transaction. Funds may be withdrawn from your bank account as soon as the same day we process your payment. How do you Apply My Payment? We generally apply payments up to your Minimum Payment first to the balance with the lowest APR (including 0% APR), and then to balances with higher APRs. We apply any part of your payment exceeding your Minimum Payment to the balance with the highest APR, and then to balances with lower APRs. Billing Rights Summary (Does not Apply to Small Business Accounts) What To Do If You Think You Find A Mistake On Your Statement: If you think there is an error on your statement, write to us at: P.O. Box 30285, Salt Lake City, UT 84130-0285. In your letter, give us the following information: • Account Information: Your name and account number. • Dollar Amount: The dollar amount of the suspected error. • Description of Problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake. You must contact us within 60 days after the error appeared on your statement. You must notify us of any potential errors in writing. You may call us or notify us electronically, but if you do we are not required to investigate any potential errors and you may have to pay the amount in question. We will notify you in writing within 30 days of our receipt of your letter. While we investigate whether or not there has been an error, the following are true: • We cannot try to collect the amount in question, or report you as delinquent on that amount. • The charge in question may remain on your statement, and we may continue to charge you interest on that amount. But, if we determine that we made a mistake, you will not have to pay the amount in question or any interest or other fees related to that amount. • While you do not have to pay the amount in question until we send you a notice about the outcome of our investigation, you are responsible for the remainder of your balance. • We can apply any unpaid amount against your credit limit. Within 90 days of our receipt of your letter, we will send you a written notice explaining either that we corrected the error (to appear on your next statement) or the reasons we believe the bill is correct. Your Rights if You Are Dissatisfied With Your Purchase: If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase. To use this right, the following must be true: 1) You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a check that accesses your credit card account do not qualify; and 2) You must not yet have fully paid for the purchase. If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at: P.O. Box 30285, Salt Lake City, UT 84130-0285. While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you our decision. At that point, if we think you owe an amount and you do not pay we may report you as delinquent. © 2023 Capital One. Capital One is a federally registered service mark ETC-08 07/13/2023 Pay online at capitalone.com Pay using the Capital One mobile app Customer Service 1-800-227-4825 Changing your mailing address? You can change your address by signing into your account online or by calling Customer Service. Any written request on this form will not be honored. How do I Make Payments? You may make your payment in several ways: 1. Online Banking by logging into your account; 2. Capital One Mobile Banking app for approved electronic devices; 3. Calling the telephone number listed on the front of this statement and providing the required payment information; 4. Sending mail payments to the address on the front of this statement with the payment coupon or your account information. When will you Credit My Payment? For mobile, online or over the phone, as of the business day we receive it, as long as it is made by 8 p.m. ET. For mail, as of the business day we receive it, as long as it is received by 5 p.m. local time at our processing center. You must send the bottom portion of this statement and your check to the payment address on the front of this statement. Please allow at least seven (7) business days for mail delivery. Mailed payments received by us at any other location or payments in any other form may not be credited as of the day we receive them. Transactions Visit capitalone.com to see detailed transactions. OLIVIA F KETCHUM #3305: Payments, Credits and Adjustments <table> <tr> <th>Trans Date</th> <th>Post Date</th> <th>Description</th> <th>Amount</th> </tr> <tr> <td>Aug 8</td> <td>Aug 8</td> <td>CAPITAL ONE AUTOPAY PYMTAuthDate 08-Aug</td> <td>- $50.00</td> </tr> </table> OLIVIA F KETCHUM #3305: Transactions <table> <tr> <th>Trans Date</th> <th>Post Date</th> <th>Description</th> <th>Amount</th> </tr> </table> Fees <table> <tr> <th>Trans Date</th> <th>Post Date</th> <th>Description</th> <th>Amount</th> </tr> <tr> <th colspan="3">Total Fees for This Period</th> <th>$0.00</th> </tr> </table> Interest Charged <table> <tr> <th></th> <th></th> <th></th> <th></th> </tr> <tr> <td>Interest Charge on Purchases</td> <td colspan="2"></td> <td>$91.20</td> </tr> <tr> <td>Interest Charge on Cash Advances</td> <td colspan="2"></td> <td>$0.00</td> </tr> <tr> <td>Interest Charge on Other Balances</td> <td colspan="2"></td> <td>$0.00</td> </tr> <tr> <th colspan="3">Total Interest for This Period</th> <th>$91.20</th> </tr> </table> Totals Year-to-Date <table> <tr> <th>Total Fees charged</th> <th colspan="2"></th> <th>$120.00</th> </tr> <tr> <th>Total Interest charged</th> <th colspan="2"></th> <th>$664.59</th> </tr> </table> Interest Charge Calculation Your Annual Percentage Rate (APR) is the annual interest rate on your account. <table> <tr> <th>Type of Balance</th> <th>Annual Percentage Rate (APR)</th> <th>Balance Subject to Interest Rate</th> <th>Interest Charged</th> </tr> <tr> <td>Purchases</td> <td>30.49% P</td> <td>$3,522.14</td> <td>$91.20</td> </tr> <tr> <td>Cash Advances</td> <td>30.49% P</td> <td>$0.00</td> <td>$0.00</td> </tr> </table> Variable APRs: If you have a letter code displayed next to any of the above APRs, this means they are variable APRs. They may increase or decrease based on one of the following indices (reported in The Wall Street Journal) as described below. Code next to your APR(s) How do we calculate your APR(s)? When your APR(s) will change P Prime Rate + margin The first day of the Billing Cycles that end in Jan., April, July and Oct. L 3 month LIBOR + margin The first day of the Billing Cycles that end in Jan., April, July and Oct. D Prime Rate + margin The first day of each Billing Cycle F 1 month LIBOR + margin The first day of each Billing Cycle Account Notifications For questions about this account, please give us a call at 1-800-955-6600. We'll be glad to help you Monday through Friday from 8 a.m. to 11 p.m. ET, and Saturday and Sunday from 8 a.m. to 5 p.m. ET. Your account has gone over its credit limit and is currently past due. Your minimum payment was not received in time to avoid a late fee. As a courtesy, we didn't charge you a late fee this month. Please note that we may charge a late fee in future months if we don't receive at least your minimum payment by your due date. You are enrolled in AutoPay. You've selected to pay $50.00, which will be debited from your bank account on your scheduled payment date. If your payment is less than the minimum amount due, make an additional payment to meet that amount. If your payment is more than your current balance, we will only debit the current balance. Protect yourself from scams. When dealing with uninvited contacts from people, businesses, or social networking sites, always use caution. Scan the QR Code with your phone's camera to learn more or visit www.capitalone.com/stopscams